Are you based?

We’re happily based in: 11403 Carvel Ln, Houston, TX 77072 United States

How does shipping work?

Package and ship your order within 0-1 business days.

Shipping from Warehouse: 11403 Carvel Ln, Houston, TX 77072 United States

Shipping time:

– 5 – 9 business days, excluding Sunday for US shipping

– 10-20 business days, excluding Sunday for international shipping

We are partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

We offer international shipping options too, no matter where you are, you can buy from us! Time: 10-20 business days, excluding Sunday for international shipping

The tracking number for my order stopped updating, what happened?

If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we’ll send you a replacement!

What if I need to return something?

No worries! Contact us right away and we’ll help guide you through the process, we’ll send you a prepaid mailer to send the item back.

About late deliveries

1. Most packages are delivered on time. In rare occasions, orders show up after the estimated delivery date.

2. Possible Reasons for Delay

3. Incorrect Address

4. Missing apartment, building, floor, or unit number

5. Severe weather conditions

6. International customs procedures

Track your package

After an order has been shipped, you will receive an email with the tracking code from the shipping company.

How do we contact you with press inquiries?

Send us an email via sale1@beautyretailer.center and we’ll get back to you as soon as we can.